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FAQ


Do you rent harps? If so, how does your rental program work?

All of our new and some of our used lever harps are available for rental through our rent-to-own program. After an initial four month rental period, you can choose to either return the harp or continue to rent on a month to month basis, with the majority of your monthly rental payment applied directly to the purchase of the harp. If you choose to purchase the harp within the first eight months, 100% of your rental payments will apply directly to the purchase of the harp. 

Our rent-to-own program includes a generous trade-up policy that allows you to trade your lever harp in for a bigger lever harp within the first year with no financial penalty, and allows you to receive a 90% credit for the cash price of your lever harp towards the purchase of a pedal harp within the first five years. 

We offer some pedal harps for short-term rental. Please call us for more information about pedal harp rentals. 




What if I want to upgrade from a lever harp to a pedal harp?

All lever harps purchased through thee Atlanta Harp Center are eligible to be traded in towards the purchase of a new pedal harp for up to 90% of the purchase price within five years of the date of purchase.

Full trade-in value is subject to inspection. Structural and cosmetic damage may reduce the trade-in allowance. Certain other restrictions may apply. 

 

Do you ship harps? 

Yes. Our pedal harps are expertly packaged and shipped nationally with either ALG, ABF freight, or other national carriers. Smaller harps may use a different carrier depending on the size of the harp. We recommend the harps be insured through the shipping company or with outside instrument insurance prior to shipping. The cost of delivery will vary depending on the size of harp and destination. Harp shipping costs range from $200-400 depending on weight and travel distance; please contact us for a  more accurate quote. Transit time will be approximately 7 business days to most locations. Please note: extreme hot or cold temperatures will delay transit time. You will be provided with a tracking number to follow your harp's journey to its new home.



Do you ship internationally?


Yes. We can ship internationally. Shipping cost will be calculated on a case by case basis and will not be reflected on your original receipt for online orders. Customers making orders online will be contacted by email with shipping costs before your credit card is run and the order is shipped. Some products cannot be shipped to international destinations.



Do you sell harps on consignment?

Yes. We are happy to keep your harp in our showroom, and advertise it for sale through our website and social media promotions. All harps sold on consignment are due to inspection, and must be completely restrung and regulated at the seller's cost prior to being put on the floor, unless there is proof of a restring and regulation by a certified technician within one year. If you are interested in selling your harp on consignment, please contact us for more details.  


Can a particular harp be reserved for me to try?

Yes. We require a fully refundable and transferable deposit to hold a harp. You will have two weeks from the date of deposit to make your decision. The deposit amounts are as follows: pedal harp $500 and lever harp $300.

I would like to try a harp in your other location. Could it be transferred to the closer showroom?

Yes. We require a transferable and refundable deposit to transfer an instrument from one location to another: pedal harp $500 and lever harp $300. You will have two weeks from the date of delivery to the preferred showroom to make your decision.



I need to get my harp regulated. Do you regulate harps at your store?

We regularly have technicians come through the area and perform regulations in our store. Please check our Events page and follow us on Facebook for the most up-to-date schedule. Lyon & Healy and Salvi warranty regulations must be performed by a member of the Lyon & Healy/Salvi Technician's Guild for the warranty terms to remain in effect.

What is your return policy?

Harps- Any harps ordered online or via phone may be returned within 7 days and may be subject to a 20% restocking fee.Any harps tried and purchased in the showroom may not be returned unless a manufacturing defect is found.  If a manufacturing defect is found, the harp may be repaired or replaced at the manufacturers discretion according to the terms of the warranty.   The purchaser is responsible for shipping both directions on returned harps.  Special Order and Consignment harps may not be returned.  

Strings/Music- Strings may not be returned unless defective.  Any defective strings must be returned within two weeks of purchase.  Music cannot be returned unless damaged in shipping.

Accessories- Accessories may be returned within 7 days of receipt unused and in the original packaging.  Defective or damaged items may be replaced if returned within 7 days

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Do your harps come with a warranty?

All new harps purchased through AHC will carry their respective manufacturers warranties which are as follows:

Pedal Harps

Camac  
All Models   10 years

Lyon & Healy
46 and 47 string models   5 years
44 and fewer string models 3 years

Salvi
All Models 5 years

Lever Harps

Camac
All Models  2 years

Cunningham
All Models - lifetime warranty

Dusty Strings
All Models except Ravenna Series  5 years

Ravenna Series
2 years

Lyon & Healy
All Models  2 years

Salvi  
All Models  3 years

Thormahlen
All Models  5 years

Triplett  
All Models  7 years

Unless otherwise noted, most used harps do not come with a warranty.
Please note that Lyon and Healy and Salvi do not transfer warranties on used harps, even if the harp is still within the original warranty period.

I don't see online ordering for certain strings and accessories.
Do you carry these items?

We carry a large supply of music, strings and accessories in our showroom, and although we are constantly updating our website, we do not currently have our entire inventory listed online. Please call or email the store at 770-619-2920 or info@atlantaharpcenter.com to inquire about items that you don't see in our online store, or to request an item that you think we should carry. We are always open to suggestions!

 

 Do you offer harp classes and lessons in the store? 

 

Yes! We have two fully certified and experienced professional harpists on staff who give lessons at the Atlanta Harp Center. Please contact Ashley or Tyler for more information on their schedules, alternate teaching locations, and studio prices and policies.

We also have a comprehensive national teacher directory and can help make recommendations if you are looking for a harp teacher closer to your location. 

 



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